Sergiwa :: Forum

Re: Good Work! [by flogger123]

Tue, 24 Jan 2012 00:01:25 +0400

Technical support:: Good Work!
Good job guys!

Re: Help with CaSIR [by iSergiwa]

Sun, 18 Sep 2011 13:19:01 +0400

Technical support:: Help with CaSIR
Hello zarkenpachi & welcome

You may need to install vbrun 6.0 first then run CaSIR

http://download.microsoft.com/download/vb60pro/install/6/win98me/en-us/vbrun60.exe

Re: CaSIR [by iSergiwa]

Thu, 01 Sep 2011 02:26:53 +0400

Technical support:: CaSIR
Hello Joe & welcome

Regarding the false positive, I would like to refer you to this interesting story, it says it all.

http://www.sergiwa.com/modules/news/article.php?storyid=25

Thank you

Re: I didn't get the software activation email! [by kjanine]

Thu, 11 Aug 2011 23:34:27 +0400

Technical support:: I didn't get the software activation email!
OK I got the keycode in less than 24 hours - perhaps I was being a little too frantic!
I had an awful bunch of virus/malware's and I tried several other software/malware anti software packages but nothing got it all and it just kept coming back!

A hint for those reading this...once you get it activated it may not appear like it is...just because the buttons are grayed out does not mean it isn't active. If it isn't activated it won't be able to remove the virus's or malware. Once you 'activate' it - checkmark anything that is open to checkmark! This program is smart enough that it doesn't need to run all those other scan selections. It will only open up a scan selection where it is needed. Kind of nice to not have to run everything only to find out you didn't have to. Run the scan. Double check the scan is running it may look like it is but if it does not actually show running files across the bottom of the scan status area � then you need to click again on the scan button: RRT is running AFTER I RAN ANOTHER ANTIVIRUS product and after I ran ANOTHER ANTI-MALWARE product.
Both said my machine was clean...it wasn't and I could tell it wasn't quite right so far 5 more Malware-Win32's have been found and destroyed...finally my computer is back to normal ~ I am sold on this product�Love it!!!

Re: files after running scan [by iSergiwa]

Sun, 31 Jul 2011 04:47:13 +0400

Technical support:: files after running scan
Hello bigbill1961

Apparently CaSIR didn't find any infection other wise it would have given you an alert, if you need more info, You see the log file called casirrpt.txt, open it with Notepad and see it's contents.

The file casirdef.cas is the database file of CaSIR, CaSIR doesn't work without it. It's important.
The file Thumbs.db is a system file for current folder thumbnails, it's not important, you can delete it.

Thank you

Re: Hidden Folders Problem [by iSergiwa]

Mon, 13 Sep 2010 05:18:44 +0400

Technical support:: Hidden Folders Problem
Hi,

There's a malicious object lurking inside your computer that unchick the option again and again, you need to remove the malware first.

Download Sergiwa Antiviral Toolkit
Click USER SCAN, Click ADD, Click Generate Report then copy and paste your log in here.

Re: Spyware Doctor [by iSergiwa]

Mon, 21 Jun 2010 05:34:50 +0400

Technical support:: Spyware Doctor
Hello naito,

Thank you for letting us know, I will contact Spyware Doctor and ask them to remove RRT from their listing. Also, we would be very thankful if you contact them too and ask them to remove this false positive alarm.

Here's how to contact them according to there site:

Spyware Doctor falsely detected a program.
In the case that Spyware Doctor is detecting a program that you believe to be safe, please send an email to support@pctools.com with the subject "False Positive".

Please make sure to give us enough detail regarding the false detection.

Please attach the Spyware Doctor scan logs or history file per instruction below

Spyware Doctor 6

1. In Spyware Doctor, click on 'Settings'.
2. Click on 'History'.
3. Click on 'Save to File'.
4. Save the file onto your desktop (or any other location) as history.html.
5. Attach the saved file to a reply to this email.

Spyware Doctor 4

Zip up the folder C:\Program Files\Spyware Doctor\Logs

Thank you

Re: How to run rrt in many computer? [by iSergiwa]

Mon, 14 Dec 2009 09:40:19 +0400

Technical support:: How to run rrt in many computer?
RRT Personal Edition (PE) can be used on one single computer where the Enterprise Edition (EE) can be used on unlimited number of computers. Personal Edition is good for home users or people who have only one computer to fix, Enterprise Edition is made for users who own more than 10 computers or for computer repair centers as their work needs them to repair their clients computers every day.

If you are a licensed user of PE you can upgrade to EE and save 25% of the price, if you wish to upgrade, email the sales dep. and ask for an upgrade code.

Please do not reply here, this board is only for users whom cannot be reached by email

Thank you

Re: I buy rrt by primus but my prosess not sucsess [by iSergiwa]

Fri, 11 Dec 2009 19:59:11 +0400

Technical support:: I buy rrt by primus but my prosess not sucsess
Hello again,

It's not the website that refuses to cooperate, it's your CC has been declined for security reasons, choose another CC, or pay by PayPal, Wire, Check, or any other payment method you prefer!

Re: how to recover my word file [by zlatan24]

Sun, 25 Oct 2009 08:08:57 +0400

Technical support:: how to recover my word file
Word files are very important for me.Because I use MS Word for work and once some files were deleted.But I found in net-docx na doc win 98,and tool solved this problem in 10 seconds free of charge and showed me asily parse Microsoft Word documents and restore their data integrity that was previously affected.