Sergiwa :: Forum

Re: Spyware Doctor [by iSergiwa]

Mon, 21 Jun 2010 05:34:50 +0400

Technical support:: Spyware Doctor
Hello naito,

Thank you for letting us know, I will contact Spyware Doctor and ask them to remove RRT from their listing. Also, we would be very thankful if you contact them too and ask them to remove this false positive alarm.

Here's how to contact them according to there site:

Spyware Doctor falsely detected a program.
In the case that Spyware Doctor is detecting a program that you believe to be safe, please send an email to support@pctools.com with the subject "False Positive".

Please make sure to give us enough detail regarding the false detection.

Please attach the Spyware Doctor scan logs or history file per instruction below

Spyware Doctor 6

1. In Spyware Doctor, click on 'Settings'.
2. Click on 'History'.
3. Click on 'Save to File'.
4. Save the file onto your desktop (or any other location) as history.html.
5. Attach the saved file to a reply to this email.

Spyware Doctor 4

Zip up the folder C:\Program Files\Spyware Doctor\Logs

Thank you

Re: I didn't get the software activation email! [by iSergiwa]

Fri, 14 May 2010 19:53:46 +0400

Technical support:: I didn't get the software activation email!
Hello toto & welcome,

Please contact sales@sergiwa.com, provide them with your proof of purchase and they will continue with you via email.

thank you

Re: How to run rrt in many computer? [by iSergiwa]

Mon, 14 Dec 2009 09:40:19 +0400

Technical support:: How to run rrt in many computer?
RRT Personal Edition (PE) can be used on one single computer where the Enterprise Edition (EE) can be used on unlimited number of computers. Personal Edition is good for home users or people who have only one computer to fix, Enterprise Edition is made for users who own more than 10 computers or for computer repair centers as their work needs them to repair their clients computers every day.

If you are a licensed user of PE you can upgrade to EE and save 25% of the price, if you wish to upgrade, email the sales dep. and ask for an upgrade code.

Please do not reply here, this board is only for users whom cannot be reached by email

Thank you

Re: Problem with running RRT [by iSergiwa]

Sun, 20 Sep 2009 07:11:31 +0400

Technical support:: Problem with running RRT
Hello Otto,

This board is made for users who cannot reach us or we cannot reach them via email, please contact us directly support@sergiwa.com

Thank you

Problem with RRT [by kennchee]

Wed, 27 May 2009 07:42:34 +0400

Technical support:: Problem with RRT
i mistakenly tick the "don show this again" after i click RRT
and i choose the Personal Edition.How the hell do i change
it to the Free Edition??

Re: Something wrong with the Kaspersky Software [by skyguy]

Mon, 18 May 2009 10:09:35 +0400

Technical support:: Something wrong with the Kaspersky Software
Dear Esam,

I'd made what you told me, but the problem would still the same.
I'll give it a shot on the Kaspersky support.

Thanks to you, and kisses to the kids.

Ahmad

Re: Need Help [by iSergiwa]

Mon, 09 Mar 2009 11:11:03 +0400

Technical support:: Need Help
Hello,

This is a slight bug in the previous version, please download the latest version of RRT (v4.9.0.2) from here

Run the tool, click [Check All], click [REMOVE] then restart your computer and every thing will be fine

Thank you for your feed back

Re: Please Help! [by Kadaj]

Sun, 08 Mar 2009 07:29:41 +0400

Technical support:: Please Help!
Hello iSergiwa :)

I had just restarted my computer and now it seems to have gone back to normal.

Though thanks for the help!

Re: help! rrt [by iSergiwa]

Sun, 01 Mar 2009 18:35:07 +0400

Technical support:: help! rrt
Hello retrolectro & welcome

Could you please tell me what RRT says when you run it now, does it show any red options? when you click "Check All" and click "remove" to remove the restrictions do the restrictions come back again and the options go red again?

Re: Cannot access shared network(RRT) [by iSergiwa]

Wed, 25 Feb 2009 15:37:33 +0400

Technical support:: Cannot access shared network(RRT)
Hello,

This is the first time I receive such a case upon using RRT, are you sure you didn't alter any thing else? can you ping the computer you need to access it's shared folder?

However, to reverse what RRT did and see if it works please do the following:

Start Menu > Run > regedit

browse to this registry value:
HKEY LOCAL MACHINE\System\CurrentControlSet\Services\SharedAccess\Start

and change it's value to 2

That's all what RRT alters regarding your firewall settings

please report back in either cases

Thank you for your feed back